Privacy Policy

1. Introduction

Clarity Partners ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our consulting services.

We operate in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and are committed to ensuring that your privacy is protected.

For any questions about this policy, please contact us at [email protected].

2. Data Collection

We collect personal data that you provide to us directly, including:

• Name and contact information (email address, phone number)
• Company name and job title
• Information provided through our contact forms
• Business information relevant to our consulting engagements
• Communication history with our team

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you submit a contact form or sign up for communications
• Contract: When necessary to perform our consulting services
• Legitimate Interest: To improve our services and website functionality
• Legal Compliance: When required by Malaysian law

4. How We Use Your Data

We use the information we collect for the following purposes:

• To respond to your enquiries and provide consulting services
• To communicate with you about our services and engagements
• To improve our website and service offerings
• To send you relevant information about our services (with your consent)
• To comply with legal obligations
• To protect our legitimate business interests

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: 2 years from last contact
• Client engagement records: 7 years after engagement completion
• Website analytics data: 26 months
• Marketing communications: Until you unsubscribe

6. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Third parties who assist us in operating our website and conducting our business (e.g., hosting providers, analytics services)
• Professional Advisors: Lawyers, accountants, and other advisors when necessary
• Legal Authorities: When required by law or to protect our rights

All third parties are contractually obligated to protect your data and use it only for specified purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

• Secure server infrastructure with encryption
• Access controls limiting who can view personal data
• Regular security assessments and updates
• Staff training on data protection practices
• Confidentiality agreements with all team members

8. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Your Rights

Under the Personal Data Protection Act 2010, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Correction: Request correction of inaccurate data
• Right to Withdraw Consent: Withdraw consent for data processing
• Right to Prevent Processing: Object to processing causing damage or distress
• Right to Complain: Lodge a complaint with the Personal Data Protection Commissioner

To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact: